Terms & Conditions

By using this website and placing an order, you:

• Confirm that you are at least 18 years old or accessing with the consent of a guardian.
• Agree to provide accurate and up-to-date personal information when required.
• Accept that these Terms & Conditions may be updated from time to time without prior notice. It is your responsibility to review them regularly.

• All products listed on Fifi Collections are subject to availability.
• Prices are subject to change without notice, but any changes will not affect orders already placed.

• Payment can be made using the payment methods provided on the website. Full payment is required before shipping an order.
• We use secure third-party payment processors to handle your transactions, and we do not store your payment details.

Shipping times and costs will vary depending on the delivery location and the shipping method chosen during checkout. Estimated delivery times are provided as a guideline and may vary due to unforeseen factors.

We do not offer refunds. However, we do accept exchanges.

Exchange Policy

• We have a 24-hour return policy, which means you have 1 day after receiving your item to request a return. Returns are only accepted if we delivered the wrong or a damaged item.
• To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us via Instagram at Fifi_collections. If your return is accepted, we’ll provide you with a return shipping label and instructions on how to send your package.
• Returns sent without prior approval or outside the 24-hour window will not be accepted.
• Buyer covers the cost of return shipping unless the item was incorrect or defective.

Damages & Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Non-Returnable Items

• Certain items, such as custom products (e.g., special orders or personalized items) and personal care products, are not eligible for return.
• We do not accept returns on hazardous materials, flammable liquids, or gases.
• Clearance sale items are non-returnable and non-exchangeable.

Interstate Returns Policy

• We have a 24-hour return policy for interstate deliveries, meaning you have 1 day after the delivery company confirms receipt of the item to request a return.
• The item will no longer be eligible for return or exchange if it remains in your possession for an additional day beyond the 24-hour window. Once the item is shipped to the delivery company, please provide us with the tracking details.